Returns & Exchanges

At Lumé, we want you to feel confident in every piece you wear; if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn items. We strive to make the exchange and refund process as effortless as our signature style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.